Using a trace file and AVZ script

After you report a problem to Kaspersky Lab Technical Support specialists, they may ask you to generate a report with information about the operation of Kaspersky Endpoint Security and send it to Kaspersky Lab Technical Support. Technical Support specialists may also ask you to create a trace file. The trace file makes it possible to perform a step-by-step examination of the execution of application commands and determine when errors occur.

After Technical Support specialists analyze the data that you have sent, they can create an AVZ script and send it to you. By running AVZ scripts, it is possible to analyze active processes for threats, scan the computer for threats, disinfect or delete infected files, and create system scan reports.

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